24th March 2020


Dear Visitor


Coronavirus: Visiting Restrictions Following Government Directive to Stay At Home


It is with a heavy heart that we must inform you that we will be following the new Government restrictions which came in to place on the 23rd March 2020. Please see below a link to the guidance with regards to staying at home and having contact with others https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-fromothers/full-guidance-on-staying-at-home-and-away-from-others


We understand the importance of social contact particularly for the individuals we support and the positive outcomes that visiting your loved one/friend or relative has always brought; however when making decisions about individuals in a person centred way, at this time we also need to take into account everyone’s welfare involved, including yourself as the visitor. We have many individuals within our services, and also staff, who meet the government and NHS criteria of ‘high risk category’ in relation to their health; therefore we hope you will join us in accepting that this course of action encompasses their guidance and aims to achieve the safest outcome for everyone.


To give some further clarity, the ruling includes any form of visiting contact, including meeting others outside. Households who do not live together are not able to come together for any form of social gathering. Service users undertaking any form of external exercise (as stipulated in the restrictions), will not be able to meet others external from their own household and are required to maintain the 2m social distancing rule from anybody else.


We will be offering alternative options for video links via Skype or another alternative electronic methods and if you wish to use that facility please make direct contact with your loved one’s home who will be able to arrange that for you. Alternatively, you can have regular contact via the telephone or email. We appreciate that you may wish to discuss contact arrangements further, so please do not hesitate to make contact with the manager or deputy manager of the home or service of which the service user lives.


We thank you in advance for your support and understanding during this very difficult and unprecedented time and assure you that all our decisions are being taken only with the paramount safety of your loved one and our staff in mind.


We wish to assure you that we will be continuing to follow all government requirements placed on us and will amend such arrangements as the government sees fit. Our website will be kept updated with advice and information https://www.rydehouse.com/coronavirus


Yours sincerely

The Ryde House Group

Call us today on 01983 811629

HEAD OFFICE - Ryde House Care Group Ltd, Ryde House Drive, Ryde, Isle of Wight, PO33 3FE.  Company No: 9121796 -  © 2020 Ryde House Care Group Ltd